07 Apr 2024
I bought the package as it says online you are able to skip the line, but they need to specify that it's only the line to pay for the ticket and not the real line that takes up to 2+ hours in for security that everyone stands in. The tour guide was disconnected from the majority of the group and by the end of the tour, there was only 4 out of a group of at least 17 that stayed. We would have been better served just doing everything on our own.
First time I regretted using a Viator tour and will definitely look closer next time.
When talking to Cesar (Manager) you just got the sense that this is common practice and they get this line complaint all the time but refuse to change their website stating that you can skip the lines.