31 Aug 2025
I feel like the experience is completely mismanaged. They either need to limit the people more or there is something terribly wrong with the reservation system. We waited in line downstairs almost 45 minutes past our resy time, and meanwhile we saw multiple groups of people buy tickets at the desk and completely bypass our long line. The photography staff was completely rude when we said we weren't interested in a photo. When we finally got to the top, there were multiple things that detracted from the experience. One was the apathetic or rude staff. I don't think their attitudes were completely their fault, it doesn't seem like the management gives them much help. What I mean is that the signage was terrible. If you don't want people going certain ways or doing certain things, you need to do better to notify people about that, and in multiple languages. It was a beautiful view, yes, but the stress of the entire situation completely overshadowed that. I would never return and would not recommend. Plus, I was sent an email from Summit to review our experience and their platform wouldn't let me submit it. So I'm posting it here.