28 May 2025
I booked a non refundable Interislander ferry trip in New Zealand in November and had all my plans set when I was notified by Interislander that my trip was rescheduled due to the retirement of one of their ships. This schedule change altered the terms of the service I agreed to. Had this been the original departure time, I would not have made this booking, as it does not fit with my travel plans and obligations. Instead of promptly resolving the issue and giving me a refund which I requested, Interislander refused. It is not fair or just that they keep my money since the change was initiated by Interislander, not by me, and now my fare is useless to me. Very disappointed.