24 Sep 2025
After spending £40 for two of us to go into the observation carriage, I was really let down by the staff at the station. They didn't recognise my ticket and only honoured one of the tickets, not two, even though the ticket said 2 adults and the amount I paid. So I had to pay for an additional ticket. The observation carriage did not have A/C as stated, no seats were allocated and generally a let down. The views are spectacular but I thought the whole experience a bit of a let down after our experience at the ticket office.