04 Nov 2023
My flight got delayed 27 hrs, I called 30 hours before excursion to change date. I was told I could not change date and they would be keeping my $490 even though my tickets said as long as I cancelled or changed within 24 hours I would get a full refund. It took me an hour and a half of arguing before I was finally able to change my date with no penalty. The tour guide and driver were amazing, but your customer service agent on phone was ignorant and hostile. She seemed not to understand how to read a clock and understand the difference between 30 hours and 24 hours.