Oktoberfest Tour with table reservation and unlimited beer

This review is way long overdue. This was our first time going to Oktoberfest, and luckily, we connected with this crew. Unfortunately, I do not recall our guides' names, but they were all fabulous! Most of the guides are from America except for this one gal from Eastern Europe, who is putting herself in law school. They were all friendly, efficient, attentive, professional, and most importantly, fun! Highly recommend. Thank you for making our first time a memorable one.

TOURISTS BEWARE! My dad purchased this tent and had a reservation during Oktoberfest. On the website and reservation, it clearly states that half chickens and 2 1 Liter beers are included per person. We had a reservation for 8. It all seemed well and good at first. I can see why reservations are in 3 hour increments. It takes a LOOONG time to get your food. We had our appetizers for a while and when our food finally came, they just tossed everything in the trash. So we got our food and everyone who ordered their beers got their beers. Beer and food were good, no complaints there. The shitfest happened when my dad's girlfriend ordered one of the souvenirs that one of the ladies was walking around advertising. A headband was $9.5, which was $3 less nearby, but we'll get to that later. She NEVER GOT HER CHANGE. I got my change, but she never got her change for her $20 bill. The flower bud on my headpiece also fell right off right after I bought it...so definitely overpriced and cheap. So when the bill came, we were completely confused by a $159 charge. Apparently, the amount for the reservation, which was $300+ was just applied as a "credit" to the bill, which did not even out to what was advertised on the site, 2 liter beers per person plus half chicken. Two of us only had one beer and another just a sparkling water ($9 for spelligrino!)...so where does this extra $159 come from? Good luck trying to explain it if you don't speak German. There really should have only been an additional charge for 1 extra beer and 2 waters. After we gave up on explaining the bill, my sister in law puts in 50 euros towards the bill, which the server later just pockets as a tip and charges the full amount to my dad's card. Umm, WHAT?! My sister in law had no idea this happened until my brother told her later and at this point, they decided not to fight it. As we left the building, one of the employees confiscates the water my sister in law took in order to get our $9 worth and they swiftly confiscate it from her....water WHICH WE PAID FOR. Absolutely ridiculous. Not worth it for a total price of nearly $500. How do you NOT include water in a reservation like this. I get water being extra charge in Europe, but it should be included in a pre-paid meal. They take full advantage of intoxicated and tourists. Save your money and just buy a few beers nearby without the reservation. There is still plenty to see and do at Oktoberfest.

Jake, Eva, and Drew all made Oktoberfest memorable for us. They guided us thru the festival and we felt like we were in great capable hands. They had knowledge of the history and subtle neuances of the festival. Would book another tour with them without question!