20 Apr 2025
Way BAD experience. Unprofessional and poorly managed.
The value of service is self evident: two hour hop on hop off bus tour of downtown Toronto for about $50. Heated down stairs, open top up.
FULL STOP: There is NO repeat NO customer service with this outfit.
Little to no signage on where to pick up bus.
Little to no web info.
They pretend to handle on line payments and on site pay when you board.
It’s a bloody disaster. Tour guides juggling commentary and scanning electronic tix AND collecting bus payments.
We had fully paid and had electronic tix, and had complete receipts from Company AND Amex saying we paid but, Toronto Bus Tour kept saying they could not scan tix.
Their solution was for us to PAY AGAIN IN FULL and ask THEIR third party vendor for refund on first charges. Right, like that is gonna work. We got off bus on that note.
Great concept completely failed in execution. All they want is your money. Avoid at all costs unless you like throwing money away.