06 Feb 2023
I booked my tour a few days in advance and was very excited for my tour. I received two notifications one at the time of booking and another the day of the tour reminding me of the date and time of my booking. It clearly said 12.00 midday on both emails on the correct date.
However when I turned up - a tour guide with the same company informed me that my tour was in fact scheduled for 10.00am that day. The tour guide I was able to speak with wasn't able to refund me and the company has since ignored two of my emails.
This also happened to another Gentleman who I met and spoke with at the time.
I was especially upset as I had such limited time in Berlin and had made plans around this tour.
Very disappointed.