31 Aug 2023
We drove three hours one way to the canyon only to learn they were closed. The agent said we should have been notified by Viator of the closure and had we booked directly through Antelope Canyon, she would issue a refund on the spot. Viator told us this was a totally non-refundable excursion even though your website advertisements say your excursions ARE refundable. Antelope Canyon employees took excellent care of us. The tour finally took place three days later with their help. Bottom line....book DIRECTLY through the canyon...save a lot of money and get great service. Viator has lost our business forever!!!!