01 Aug 2025
We were never picked up for our excursion. We had it scheduled through our travel agent before we left for our trip. On the morning of our excursion, we waited in the lobby of our resort and no one showed up to pick us up. We contacted destination services and rescheduled for the following day, which was their recommendation so the date and time were approved by them. No one picked us up the following day either. When we returned from our trip and started working with our travel agent on getting a refund, destination services refused to give us a refund and said we were a no-show. We would NOT recommend them due to the hassle and disappointment.