05 Oct 2019
We booked this transfer about a month in advance. Viator sent us an email confirming the price ($100) and drop off location. Then...2 days before we were scheduled to ride with them I get an email telling us they needed an extra $60 CASH ONLY! they said they just NOW realized the address of where we needed to go! What? They had the address for weeks! Now we had to run around London looking for more $$ in Euros! Then when our drivers coworker met us in the train station, well... let's just say she was not very nice. In my opinion very snooty and rude. Next time I would use ANY other ride service, not this one!