27 Apr 2023
The operator tried to contact us right on the time of the event. I called right back. He supposedly had an accident that morning. He profusely apologized and promptly refunded the cost. I’ll give him the benefit of the doubt but he could have contacted us earlier or had a replacement meet us. We stood in the cold waiting and needless to say we were disappointed. It was our 20th anniversary and we flew here for this. He tried to have us rebook for the afternoon with a slight discount.