22 Jun 2024
The service from the masseurs was amazing, had a lovely massage and foot rub. Very friendly and kind ladies, checked up every now and then to see whether it was comfortable or not which was much appreciated. Couldn’t fault them at all.
The place however was very misleading and the opposite of luxury. Definitely not worth the price you pay. The towels are dirty, the robes and crusty and frayed, the flower petals are old and dying, the bathroom needs renovation, the refreshments are cheap and taste very processed - nothing fresh or tasty at all (see attached). On top of this, the main spa room was very basic, the only plus is the view but you can see this without paying 800RM+. You could get a much better luxury feel at a hotel spa for a cheaper/similar price. It’s not worth the price, even for the view.
We raised these issues with Anita who wasn’t very helpful. At first she offered us some massage oil as a means of saying sorry however after some pushing she managed to pay us back 50% of the cost despite initially saying she doesn’t accept refunds. During this she also shouted at one of the masseurs and blamed her for something right in front of us which we felt was very unjust and unprofessional as it seemed like she was shifting the blame. The issue we had was with the place itself and not the staff.
It just seems like a once-luxury spa that has been run down and is now cutting corners. Such a shame as this was a birthday present.
Wouldn’t recommend coming!