12 Jul 2024
we are very upset with today tour. i am sending this at the end of the tour to give you our honest feedback
1. we were led to believe based on out conversation, my wife i would be able to get horses 80 % of the way at about 90 soles for return journey. in reality, we were told by our guide to walk to where the toilets were about a "20" min walk to get the horse ride. but we saw people getting on horses right after they left the carpark. before we arrived and before this trip we have clearly stated we will be taking the. horse ride.we walked almost an hour uphill and i felt very breathless and now my knees are hurting from walking both uphill and downhill since there we no horses
2. when the guide found the horse
a.for 120 sols 1 way up only no return
b.80 sol for 1 way i tried to get on the horse is not able to take my weight causing me to fear for my life as the horse felt like it almost topple.
3. this tour is supposed to be in English, but it seems the guide has a better preference to speak in spanish and equadorian. there was not much explanation during the tour in English at all during this trip and we did not understand what is happening . guide will only speak Spanish to rest of the tour group and we felt very left out and excluded as part of the tour. the guide finally gave a longer explanation in English at the end of the tour.
this circumstances and turn of events seems to have wasted our time getting up at 3am but yet not able to see any rainbow mountain and spending the whole day waiting and sitting in the bus being ostracized by the guide because we are not Spanish speaking. your guides should be more understanding and accommodating to all guests.