Machu Picchu By Train (2 Days)

We were planning visit to Machupicchu and were searching for travel agent and got reference of Heidi travels from trip advisor. I sent what’s up message and received response immediately. We then exchanged messages and came up with best itinerary. Heidi asked for some advance to do bookings for train and hotels and I must say I was skeptical to transfer money to someone I did not know. We were traveling from USA to Peru for first time and unfortunately missed our flight to Lima from Atlanta. We quickly communicated to Heidi and she responded with modified reservations as we lost one day of our trip. Heidi received us at Cusco airport and we quickly became friends. Her English is very good and had no issues communicating. Her service was very personal and attention to details. Her guides to Machupicchu, Ollantaytambo, Maras and Moray were excellent. I would recommend to use her travel agency for any travel within Peru. Heidi even helped us for transportation from Nasca to paracas, when cruz del sur cancelled our bus at last moment.

Our guide was fantastic. If it wasn't for him, it would receive 2 stars. We were very unhappy with the accommodations in Aguas Caliente. There was mold all over the bathroom, stains on the sheets, and hair in the sheets. We asked twice for the linens to be changed and they did not improve. I felt an overall feeling of disgust. The upgrade in the ticket we purchased for the train was unimpressive and not worth the money. Machu picchu was, of course, incredible. We paid extra for the private guide and this was well worth the money.

A little stressful as meeting various tour guides at different locations was unexpected and communication was direct but not always easy.