18 Apr 2023
We booked a tour with Lima City tours in advance as we had 2 days in Lima. We did have to pre-pay part of the tour. Once we arrived at Miraflores the Cruise drop off in Lima, we couldn't see a sign with our name as promised - as we were 5 Min early we started to walk up and down and look at all the guides/traxidrivers waiting but couldn't see a sign, we waited for 2 more buses to arrive and drop off people and also were close to the bus exist - but we couldn't find any sign for us. We did not have a local phone/data plan and were unable to contact Jhnony. We did a tour with one of the locals - after being back on the ship we contacted Jhnoy right away as we also booked an evening tour and we wanted to make sure that there is really someone to pick us up, as we arrived again there was no sign, after walking around for another 10 Min my husband saw a person with a white folded paper and walked to him - sure enough that was our sign except we couldn't see it. To top it off they wanted us to pay then for the whole morning tour too. We were accused that it is our fault - as I do not think it is me to have to hold up the sign.
In the end we paid still less money to take a local taxi driver who (after we talked to fellow cruise members) did the same tour as we did. Only difference is that we likely got less back ground information and history but that is not a big deal for us. And we also never got our pre-paid money back - as we got told we did not show up (but we did wasted nearly an hour including both times searching for them)