21 Apr 2023
We are not happy at all and are requesting a partial refund of the $850 we paid. For starters the driver didn’t turn up on time and we had to put our phone on roaming and ring the Amman office to ask where our driver was. Another driver there at the port felt sorry for us and spoke to the Amman office on our behalf. On the way back out of Petra He made us wait in the heat while he was in the car talking to some friends. He wanted us to pay for lunch even though that was included in the deal. He stopped at two souvenir shops one on the way back even though I didn’t want to stop at that time. Hi English was very limited. I couldn’t recommend Viator to anyone else and don’t plan to book any more Viator tours because of this experience