Came here for Valentine’s Day it’s a beautiful show unforgettable you won’t regret the experience. The Salmon was by far the best I have ever had and for to me say that, since I don’t eat salmon is a good thing.
Would highly recommend this place for couples
Let me first say this review do not have anything to do with the show, I consider the performances were good unlike the service. This was the second time I visited the theatre; the first time was so amazing that I decided to take my boyfriend on December. I purchased VIP access because I thought I was worth it, basically the VIP access is only to skip the line to enter the theatre, no VIP service at all. Our host introduced himself and took us to our table, we sat down, and a champagne bottle was already on the table. The waitress arrived and explained us that the dinner is only for 1 hour, we told her that we were fine with it and we will finish the 3 courses in one hour. Then she explained us the appetizers and something called the "dragon shot" which is full of magic. we finished the appetizers, the main courses and dessert around 6:45pm. We still had half full the champagne bottle by that time. So, we were talking and enjoying the champagne before the show, suddenly it came to my mind that we never got the "dragon shot" that the waitress explained before, I asked her about it, and she replied that she forgot it and the show it is about to start and there is nothing she could do. She told me she can bring it to me but with the “magic” and I told her that I would like my boyfriend to enjoy the whole experience, she told me that after the show we must wait for her so she can bring it, I agree. Around 7:10pm We finished the bottle of champagne the show had 10 minutes since started, I waved to our host we came to our table and I told him that I would like to have another bottle of champagne, he replied that it was not possible because the show started, I told him we had purchased the VIP and the website said it was unlimited champagne and he replied that that service is during the dinner only. I was so shocked, basically the VIP ticket that includes dinner and unlimited champagne applies for 1 hour. He told me they have rules that after the show started waiters cannot be on areas because the actors use all the theatre for the performances, I understood that, but I told him nobody told us that, he was our host and never explained the rules, he told me that my waitress should informed me I replied that she never did, she forgot one course of our dinner so obviously she forgot to explain the rules. He told me he would check what he can do because the rules were that servers are not allowed to bring drinks once the show started. 10 minutes after we saw a server running to bring a bottle of champagne to the table that was just in front of ours. I waved our host again and I told him that I just saw how the table In front ours got a bottle of champagne whatever he was claiming it was not possible, at the end WAS POSSIBLE!! 10 more minutes and the waitress brought us a bottle of champagne and the “dragon shot without magic”. Conclusion: VIP ticket it is not worth it, service is bad. Basically, I was fighting what I paid for, if you are willing to drink unlimited champagne and have dinner within one hour you must get the VIP ticket otherwise you would get a bad experience.
We were staying the wrong side of playa del carmen but decided as we had previously visited this venue 4 to 5 years ago when it first opened so we would spend the 50 dollar taxi fare .
We booked through our hotel and the cost for a great seat for 2 people with champagne and nibbles was 262 dollars and were told to be at the venue for 7.45pm
at the latest..
The venue itself is amazing , and even the trees are decked out with green lights making it look like some enchanted forest. After getting your tickets you walk into a bar and restaurant area where we decided to have a drink as the show was not starting until 9pm, beware as we had 2 cocktails at a cost of 26 dollars , very nice but would not be getting tipsy at those prices .
After our drink you have a chance to go and have a look at the shop, some really nice things to buy in here , good quality , not cheap but not tacky . Once i had told my wife NO we headed finally to the venue itself , no one would not be awe inspired with this building , its amazing just to stand and look at , the stage is mesmerising and everywhere you look you keep saying to yourself wow.
The show itself lasted about 1 hour and a half and it seemed like 10 mins , so much going on and so good .
I don't want to spoil it for anyone by telling you about the show but i can say just go and see it , you won't be disappointed and the memories will live on way passed after you have returned home .