Booking fee
The booking fee includes the costs of booking your tickets such as charges for payment processing. It also covers the provision of our customer care center for processing your order, and all charges imposed by our suppliers.
* This tour requires at least one of the following per booking: Adult, Senior
Ultramar is characterized by always being at the forefront of constant innovation. We provide a quality service with modern and comfortable facilities that have ample covered parking, restaurants, boutique, convenience store, taxi and bus terminal, internet service, etc.
Our vessels are state-of-the-art and exclusively designed taking into account the needs of passengers and the routes they operate. They have panoramic views, open-air decks and air conditioning, flight attendant service, snack bar, restrooms, television screens, offering continuous departures at long hours throughout the year.
The boats have been specially designed and manufactured by the great Ultramar team with the collaboration of Midship Marine in New Orleans, USA, thinking about the needs of both local and tourist passengers and the special characteristics of the route it will cover.
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All Fees and Taxes
Food and drinks
Departure Point
Calle 1 Sur Bis Manzana 7 Lote 17, Centro, 77400 Playa del Carmen, Q.R., Mexico
Departure Point
UltraMar, Av. Rafael E Melgar 1, San Miguel Cozumel, Centro, 77600 Cozumel, QROO, Mexico
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Infants are required to sit on an adult’s lap
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Sergio_G_G49
10 Apr 2023
Excelente servicio, sin duda el que mas recomiendo para ir a Isla Mujeres o Cozumel, no es el mas barato, pero si el de mejor servicio.
jessarroyo
13 Jan 2021
The ride was fine however it was not $16 per person so we got got..lol but they were not organized AT ALL. There was no social distancing waiting in line to return back from Isla Mujers and that was disturbing, We rented golf carts from GOMAR 2 - DO NOT RENT FROM THEM! The carts were slow & run down & kept breaking down on us. We were not given any instructions on how to go from North to south (not as easy as you think) one wrong right turn & we ended up at a dead end but we figured it out. There was on saxophone player i believe his name was Marcos who was pretty entertaining & kept the crowd going with his songs.
J9456ZBsergioc
28 Dec 2020
Una de mis peores experiencias. Compré boleto de ida vuelta a la isla mujeres. Al estar ahí te ofrecen un paquete de viaje "vip" que te lleva a la isla de ida y vuelta y de playa del carmen a cozumel de ida y vuelta. Lamentablemente al salir a playa del carmen no te respetan el supuesto vip por lo cual no pudimos ir a cozumel por el exceso de gente. Así que nos hicieron gastar tiempo y dinero para algo que no aprovechamos. Al hacer el reclamo en la ventanilla las personas se portaron bien y me trataron de ayudar pero tuve que hablar con 4 personas diferentes para poder entrar lo cual fue la gota que derramó el vaso. No recomiendo en lo absoluto el ferry, lamentarme para poder llegar a la isla mujeres es casi la única opción.
Por último no trates de llamar al servicio al cliente por que no llegas a ningún lado y terminas perdiendo más tiempo
This tour in
Playa del Carmen
is organized by
ULTRAMAR FERRY
We always double-check the availability with our local partners for each booking. Even though this is usually a swift process, it can take up to 24 hours. Once this process is completed you will receive your voucher or ticket by email. If our local partner is not able to confirm your booking we will offer you the best possible alternative. If the new date and/or time doesn’t fit your itinerary, we will reimburse the full amount paid.
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