24 hour bicycle rental

I rented a bike for 24 hours from these guys, which unfortunately was stolen when it was left outside my apartment overnight, locked to a light pole with the provided cable lock. I ended up having to pay for the bike. They were not very helpful, saying, 'You should have taken it inside; every bike will be stolen in a minute if left outside, as is the case everywhere in Europe.' Well, I’ve never had this problem anywhere else. They said it is not their fault, which it obviously is not. However, I think they could have mentioned the crime rate; it wouldn't have been a problem for me to return the bike the evening before. I just kept it for convenience. Additionally, it would not have been possible to place it inside the apartment I rented. Furthermore, the provided cable lock is obviously not sufficient; it might be less of a problem with a proper lock. Also, shouldn’t you be insured for theft if it is such a problem? Provided such insurance is available in Portugal, but I assume it is. This could have easily been a more customer-friendly experience, but oh well. Other than that, the bike was decent. It seemed well maintained, and the brakes and gears worked well. They offered a helmet, which I declined since it is not mandatory in Portugal. The price seemed comparable to what I saw elsewhere in the city, I reckon it is alright for 24 hours. Beware, the bike comes with no lights, and Porto is actually not a bike-friendly city at all.

Hatte das Fahrrad online gebucht. Vor Ort musste ich ewig warten weil nur eine Person da war. Diese war mit ein paar anderen Kunde beschäftigt. Zum Beispiel mit Rad aufpumpen. Nachdem ich über eine halbe Stunde gewartet habe bin ich gegangen ohne das Fahrrad abzuholen. Die Fahrräder waren insgesamt in einem erbärmlichen Zustand. Schutzblech und Gepäckträger habe fast überall gefehlt. Viele Bremsen ließen sich bis zum Griff durchziehen ohne Bremswirkung. Bin zu einem anderen Verleih gegangen.

Really easy to pick up the bikes, friendly staff. They recommended us a less busy route which was very much appreciated.