29 Jul 2025
We booked half day trip from another booking agency which uses Ilha Tours for nun's valley trip. Our trip was supposed to begin at the morning. We received every necessery documents from the booking agency.
After waiting for 30 minutes we were informed by the booking agency that they have been told by Ilha Tours that driver is coming to pick us up in few minutes. After waiting for another 30 minutes we received another information that driver is not going to pick us up since Ilha tours has not updated us to the pick up list.
We agreed with our booking agency to do the next tour later on the evening. This time driver showed up a bit late with a van without Air conditioning. During the trip we were shown couple sightseeing points were we visited these places by ourselves. Driver did tell us about the history of Madeira and showed us the Madeiran culture during the trip.
Trip was ok, but tour agency not reliable