26 Jul 2023
We joined a full day private tour of Sintra - Cascais. Unfortunately there was a strike and we were unable to visit Peña Palace. However,
Rafael was awesome guide. He made the day go by smoothly and was very friendly, polite, professional and attentive to our wishes, making the tour completely customized to our liking. He always ensured that we didn’t feel rushed and wanted us to relax and enjoy the day. He took care of the tickets and was able to get us into shorter VIP line ups. I especially appreciated the extra effort and patience he took to help me sort out some payment issues with Viator. Rafael is an excellent driver; we felt safe and he managed our time well. Rafael also recommended a wonderful seaside restaurant with a beautiful view where we had a lovely lunch. He is a relatively new guide, so did not have as much knowledge of the history about the different palaces. Nevertheless, we had a great time. Thanks for making our first visit to Portugal a wonderful experience, Rafael!