07 Oct 2019
Usualy have great experience with viator joined few tours in different countries ... this time 4.9. it was really poor,badly organised, even we went with owner and was just three of us, late departure, poor english, comment everything around the route not connection with Karlštejn or time of Karl IV, in Karlštejn first was his breakfast,and working calls, tried to push us do earlier tour in czech language with audio reason was he need to be back in Prague at 2o'clock, didn't offer us choises of tours in castle ( it was not clean what our tm ticket included) didn't order us money back...REALLY DISSAPOINTED