27 Jun 2025
Donny seemed to have a problem with me ever since I booked this trip.
1. Donny was outright rude every time he wrote to me
2. I found him confrontational alleging that I illegally intended to use his car for 8 hours, even though I never required a 8 hour cab
3. On the trip morning at 10:20am, I called him. He rudely said booking starts at 10:30am. We later found that the driver had reached the airport much earlier
4. At 10:30am, we could not find the driver. We tried calling him. He refused to pick up
5. He sent a regular taxi to serve us, instead of the car that is pictured in the Viator tour. That is fraud
6. My son soiled himself in the car. While it is not a desirable outcome for anyone (parents included), it’s beyond our control. We offered to pay a cleaning fee to the driver. He refused to accept.
Overall, I am terribly disappointed and consider it my misfortune to have had to work with Donny. I have met many wonderful people in this beautiful country. Unfortunately, Donny is like the bad apple that gives an entire community a bad name.