Private Day Trip to Rila Monastery from Sofia

I made on a reservation for Sunday 12 November Private Day Trip Rila Monastery on Saturday in the evening late 11 November. When I recieved the confirmation I found out the date, is wrong. I made contact with local adviser the same night. It’s schaam. So I’ll get the money back. Thank you

We chose the self-guided optionas we had transportation with us. Extremely useful and well organized tour. Our business partners had the chance to see this beautiful sight and fully enjoy it.

We feel it's crucial for you to have a complete understanding of what to expect before committing to booking the self-guided option with this provider: · The option labeled as "self-guided" does not include any form of transportation; you will need to arrange your own means of getting to the destination. · Contrary to the name, the "self-guided" option actually involves being part of a guided group tour. · The specified 9 am start time is non-negotiable due to the tour guide's commitments to the group. · While this ticket does cover “admission”, please be aware that entrance to the monastery complex itself is already free. · There are multiple museums located within the monastery premises, each requiring an additional fee. It remains unclear whether these fees are incorporated into the guided or private tour options. It's evident from numerous other reviews and our own experience that the advertisement intentionally leaves room for ambiguity. We are far from the only individuals who have been left feeling misinformed. We were sent a voucher for our “Private day tour from Sofia” the day before but it wasn’t until we tried to arrange our pickup that we were informed the meeting point was, in fact, the monastery itself at 9am This presented a significant challenge without personal transportation. We ended up getting transportation from another tour provider, hoping for museum access as advertised through our original tour. Sadly, we paid extra for museum entry (8 lev for ecclesiastical museum, 4 lev for kitchen museum). Furthermore, there is a lack of clarity regarding whether the guided tour facilitates group entry to the museums, a detail that is also absent from the advertisement. It's worth noting that the alternative provider we found offered a more economical option including transport and a legitimate e-guide. Our interactions with the provider proved challenging due to their unwavering belief in the clarity of their advertisement. Their inability to comprehend our confusion and their outright dismissal of constructive feedback left us immensely frustrated. In our opinion, the two tour options (Private and self-guided) should be distinctly separate advertisements, as their only shared aspect is the involvement of the monastery itself. We sincerely hope that this review eliminates any uncertainty for potential travellers and assists them in avoiding these mistakes.