20 Mar 2023
Let me start by saying the people at Seas the Day were very nice and we enjoyed the days with them.
We booked 2 private charters with Seas the Day (STD) in March 2023. On this cruise, our power catamaran was not available. STD notified us right before departure we'd be upgraded to a sailing catamaran and refunded $300. That sounded good...except the sailing catamaran was incapable of deploying its sails and could only muster a maximum of 5 knots under power. We were unable to tour the islands as we were moving so slowly.
For our second outing, we waited at the dock well past our pickup. We finally received a call that there were problems, so we'd be picked up in a small boat. More problems occurred and we waited until an hour after our appointed time and were indeed picked up in a tiny power boat to take us out. We powered around looking for our sailing catamaran and finally found it - and again, it could not sail. We again had very limited range as our max speed with current and the wind was approximately 3.5 knots. After the morning delay, we hit a couple of spots and then were advised we needed to leave right away to get back to the dock - we were dropped promptly at 4pm - not a second late - after starting our day 1:15 late. STD took the position that they refunded us $300 for the earlier snafu and did not see any reason for any further refund.