Reserve Cabo Shuttle - SJD Airport

They were great until they weren’t. Last year we used them a couple of times and everything went without a hitch. This year, different story. My son and his wife and their 3 children had a reservation. They were told they didn’t. After multiple texts with no response they found it with the wrong names. Today I had a reservation for 6 ladies, again no reservation. They never found it. I texted multiple times, again no response. I guess I won’t be using them anymore.

I booked our ride a couple months in advance with Cabo shuttle for a private transport. Our flight arrival and departure time were provided at the time of booking. I was also messaged by Cabo Shuttle the day before our arrival confirming our reservation. We arrived in the designated arrival area of the airport and our driver did not show. We waited 30 mins, I called the driver 3 times without any answer. I called Viator and was told to wait an additional 15 mins while they attempted to contact Cabo shuttle- Viator was also unable to reach the driver. I called Viator back after waiting an hour for our driver and was told Viator is cancelling our reservation and it was going to take “74 hours” to receive the initiation of a refund which would only occur after they perform an investigation. Viator didn’t offer to help us arrange a ride/reservation leaving us scrambling to make arrangements last minute in another country. I’ve booked with TripAdvisor in the past multiple times with good success, and was disappointed with the service with Viator. Also…still awaiting the refund on my credit card. Book at your own risk.

Used Cabo Travel Solutions for our airport to hotel shuttle (roundtrip). Very punctual, professional, easy process and definitely a good price.