29 Mar 2023
3 stars is for the all around experience. I don’t know whose fault it is but I would not recommend booking through Viator if it’s close to your vacation time. They said the day and time was available, after we went ahead with the purchase it said it was pending confirmation with the operator but was non-refundable. After 48 hours it was confirmed and we got a message from the operator that it was confirmed and they sent us the meet up point and said to be 15 minutes early (we weren’t at a resort for their pickup service). We were right on time, no one was there until right at the tour start time. Probably because they knew the 3 people they brought horses for were not there yet as they had pickup service. They couldn’t accommodate our 4 people and they had to call to confirm we were supposed to be there despite tickets. The 3 people they were prepared for showed up and they took them while we waiting for more horses for us. So we started very late and we didn’t get the bottles or water or alcohol that supposedly came with the tour. We weren’t interested in the alcohol but 4 of us had to share 2 bottles of water. I’m assuming the people before opted for beer so that left us with 2 waters. The horse experience was great and the guide was great. I just recommend going directly through the company to ensure you have the full and best experience. We will try again if we come back to TCI but we will book direct. I feel bad, they did all the could to make it right for us, they were just as confused and it wasn’t their fault, the low rating is to draw attention to the caution I’m offering when booking through Viator.