15 Apr 2025
We booked this to make things easier in our group. However, Communication was lacking- I had to reach out the night before our trip to get details on how we find them at the airport, what ticket we need etc.
The worst part was the return home. We still received no information. I messaged the company to ask what time we’d be picked up to go to the airport. No response, I messaged there times. Still no response at 8am our day of departure. Finally we had to have the front desk staff call to make sure someone was coming. Very poor communication and customer service. Added stress!