30 Jun 2025
Communication was via whatsapp. I had to text the service when we got off the plane and then again when we were through customs. They had personnel waiting with our name on a placard outside at the airport pickup area. It took us a very long time to get through customs and get our luggage and I was expecting our driver to be right there, but we had to wait another 5-10min after we made it outside at the pickup area to get our driver. Van was very nice as was driver and we felt very safe travelling to our resort. The way back to airport, the driver was very nice, but the van was not so great. It was making a noise that sounded like we weren't going to make it back. We did just fine but it was a bit worrisome. All in all we paid a great price and everything worked out. I would maybe spring for a more luxury experience next time though.