01 Apr 2025
Would not recommend to anyone unless you'd like to get scammed. We booked and they told us the day before that upon pick up they could not pick us up at our resort because they were not allowed through our security gate. A bit concerning no? So we went ahead and asked them what the reason was they did not give us a straight answer told us it was because of "certain resort policies" but our resort has let every other bus or van pick us up through the gate so I'd assume they are not a safe operator and aren't trusted by the resorts. After trying to convince them to pick us up from the main entrance they kept denying and telling us we will have to meet them outside of our gated area. If that dosent scream unsafe I don't know what does. Afterwards had a talk with Viator concerning the unsafe situation and they still to this day have no updates on my refund since the tour operator is ignoring them on this matter. HUGE MASSIVE SCAM