05 Apr 2023
I deserve a refund. We never heard from our operator about the pick-up instructions. Confirmation/description of adventure emails stated pick up at hotel Ocean Blue and Sand at 7am 3/29. We sat and waited for 45 minutes. I called the operator (Star Excursions). No answer but I left message. Operator called back in a few seconds. He said he sent me a Whatsapp message the night before telling me to go to front gate of hotel. Front gate is approx 1/4 to one half mile from hotel lobby. I told him I do not use Whatsapp. He said sorry it's too late they had already left. No other times available the rest of the week. Viator sent me an email at 7:50 am 3/29 with a screen shot of the Whatsapp message from operator. But it was too late by then. So no trip for my family. Very disappointed.