21 Jun 2025
I booked this experience through the company's website while in Cairns. They did not list return times. I was up early trying to contact them to ask when they would be returning. They emailed back and forth about late times but uncertain to pinpoint a time due to congested roads and Iron Man. Early on, I requested to cancel and if they would kindly refund the expense because I could not be on a trip that couldn't tell me what time I'd be back in Cairns. I even said a partial; refund would be welcome. They refunded zero and made all kinds of excuses; the manager answered an email a week after the request. Shady business with shady practices.