28 Jan 2023
We had booked this excursion through Trip Advisor 12 days in advance. We arrived at the designated time and were informed that the surf lesson was sold out. Another lesson time was offered but it didn't work with our travel schedule. The jetboat staff person claimed to have tried to call and email us to let us know, no evidence of either on my phone. The staff person was short with us, cut us off when we tried to ask for an explanation and told us she could not help with a refund as we had booked through Tripadvisor.
We were able to do the jetboat part of the excursion which was fun and our driver, Adzy, was very entertaining. However, we had booked the excursion for the surf lesson mainly. Very disappointed by this experience.