10 May 2025
I booked this tour with high hopes – had my camera ready, jacket on, and excitement at full throttle. But guess what? The guide never showed up. No calls, no emails, nothing. I stood around like a lost idiot, waiting for over an hour while other tours came and went. It was beyond frustrating, especially since this was supposed to be one of the highlights of my trip.
That said, I have to give major credit where it's due: Viator’s customer support was excellent. I contacted them right away, and they handled the situation professionally. The refund was processed without hassle and quicker than I expected, which helped take some of the sting out of the experience.
To the tour operator: do better. To Viator: thanks for having my back.