30 Mar 2024
It is now the morning of my Girlfriend's Birthday, we had booked through Viator to go Horse Riding at 11:00 with this 'company' 'Riga with us' and after having the first 2 hours of our morning wasted our with excuses of how 11:00 wouldn't work and blaming the weather, it has now been cancelled.
Interactions from the start with this company have been questionable from the start. It initially showed up when I searched for horse riding at Jurmala, once booked though I looked for the exact address as we had other events booked in Jurmala and could not find 1. When I contacted the company for an exact address I was told it was not in Jurmala but in Vecāki (50 minutes away) and still I got no exact address.
We rescheduled our plans in Jurmala to make the time work. Then last night (the night before our booking) I decided to contact again to get an exact location as we still had none and then the stories started. Today is blue skies and sun and the operator initially said that he could not do 11:00 as it was windy and cold. Anyone used to being out on a horse would find this a strange reason. We were then asked if we could do 10:00 to which we said yes. Then he said 13:00 at which point I called as this would not work. The operator was rude and patronising. He had no solution and hung up. He then called back and asked if 12:00 would work, we said yes and then within 10 minutes received an email from Viator saying it was cancelled.
This 'company' is a sham and has just ruined our day.
Company called 'Riga with us' initially offered a service that came up under Horse Riding at Jurmala, but there was no address.