15 Jan 2023
I recently purchased a tour package from the Balkan Pearls Tour Company, particularly through Alketa and Almar. I was extremely disappointed with the level of service I received.
The tour was scheduled on days when the museum and sites we were supposed to visit were closed, and the company failed to inform me of these closures beforehand. As a result, I was unable to view the artifacts and exhibits that I had paid to see.
This not only wasted my time but also my money. I am extremely dissatisfied with the lack of communication and failure to provide the service that was advertised and paid for. I only requested half the money back for the tour package, but still received no explanation for why I was not informed of the museum closures before my trip, and also received no money back.
The failure of the company to provide the service that was advertised and paid for is unacceptable and I would urge anyone considering purchasing a tour package from Balkan Pearls, Alketa or Almar, to think twice.