2 Hours Tour of the Vatican and Sistine Chapel with Official Guide

Eravamo interessati a visitare i Musei Vaticani così ci hanno segnalato l’agenzia per acquistare i biglietti con visita guidata. Personale molto gentile e disponibile e un grande riconoscimento va a Filippo, il ragazzo che ci ha guidato all’interno dei Musei che con molta professionalità e simpatia ci ha accompagnati per tutto il tour.

I wish I could give this tour company zero stars. This was by far the absolute worst tour I have ever been on. My husband and parents went on it in August 2023 and it was a nightmare. First, communication was horrific. We were told to get there at 10:30. When we got there we were then told 10:45. Then at 10:45 we were told to wait. After 11 we were finally brought into a small room to meet our tour guide. He said nothing. For fifteen minutes we were in there with no information about why we were waiting or what was happening — it seems some people were late but that wasn’t explained to us. Rome is over 90 degrees at this point in time. The Vatican is close but not right next door. We finally leave at 11:30 and go to the Vatican. Our tour guide speaks so low we can’t hear him. He is not at all worried whether people are following him and rushed ahead of everyone. We finally get inside after 12 for a tour that should’ve started at 11 (the earliest tour they offer despite the heat). We then spend the majority of the tour OUTSIDE in the direct sun. In our tour gorup are young kids, older persons and someone pregnant and our tour guide just did not care, moved us from the shade to sit in the sun and never helped with pointing out when water was available. He was not engaging and had facts wrong. The group disintegrated and he didn’t care or change anything. Multiple people told him they were struggling and hot and whether we could go on to the chapel and basilica on our own and he lied and said we wouldn’t be able to but by the end this was clearly a giant lie. My parents were older and my mom struggled so much incessantly because he kept us out in direct sun for like an hour. I can’t tell you much of what he said because he was not engaging and we were just so hot and uncomfortable. The absolute worst experience i wish I didn’t do it at all

This was supposed to be a 2 hour tour from 3pm - 5pm. Our guide ( a blonde lady in her 50s) turned up at 3:15 - we could hardly understand her as her English accent was so thick. She immediately told us that we are all being too serious, even though we hadn't even spoken to her at this point. By 3:50 (nearly 1/2 way into the 2 hour tour) we were still waiting for our tickets to be distributed and hadn't achieved anything. At this point she told us to JUST RELAX. Once we did get into the Vatican, she just read off what was on the sheets, and provided no inside knowledge. She was angry with the guests for not knowing the answers to her questions, even though it was super hard to know what she was asking us - she clearly didn't want to be there. She left at around 4:45 because she said she had to get to her daughter.