18 Jan 2023
This was to be the highlight of our 1st trip to Europe. However they notified us late the day before that we had to meet our driver and hour earlier than scheduled. We'd already gone to bed, so had to scramble that morning to rush to the car so we could make the train. We made it! There are several levels of train transportation service and we were at 'the back of the bus' so to speak, ie economy class. When we arrive, a college student was our guide. His major was in business. While he was conscientious and helpful, he just walked us around the city. Then it was time for our hotel. It was really a hostel up a set of dark stairways. The room was clean thankfully, but there were no blankets. We used towels to keep us warm. After another morning of roaming around with our guide, we got on our gondola. Again it was the economy version where we were in the boat with other people. Finally after the completely full back of the train return trip to Rome, we somehow found our driver to take us back to our hotel.
They clearly made lots of money from our reservation, not caring about the level of service we would receive.
Don't book this one!