02 Aug 2019
I paid over $600 for transportation that we never ended up taking! The phone number on the ticket didn't work so we waited an hour for someone to contact us. Finally after an hour and a half a "dispatcher" told us the driver was "on his way" and it wouldn't be much longer. Irate, we asked for a refund so we could make other arrangements, which they refused to do. I had 4 kids with me, one who was sick, and a woman that couldn't guarantee me a time or driver. We were offered a 10% discount for our inconvenience. Not good enough. We decided to accommodate the kids and take a different service. The management refused to speak to us and we were told they weren't fluent in English and since they had already been paid we had no recourse. They repeatedly said the roads were closed in Rome...but the other families in our group had no problems and they were connected with their respective transport within moments. Terrible experience. There are plenty of taxis and independent services waiting around, don't prebook with this company.