21 Nov 2022
Flight delayed in Toronto and missed connection to Rome. Charged us an extra 55.00 Euros to change time even though it was out of our control. Then, when we arrived in Rome, our luggage did not arrive on our flight. We had to go to Customer service and file a claim. Driver did not want to wait for us. Had to argue with him to stay and wait for us to file claim for luggage even though we had prepaid for the car/driver. Would not recommend.