Royal Dolphin Whale watching excursion

A nice experience, we could see the caldoneros and the dolphins. But the boat was full of people and the food was nit the best.

Arrived in time and had prior communication with tour operator via my booking confirmation. Once we arrived i was told they couldn’t find our booking, but they took the details and said they would find it and we could board. After about 10mins they approached my husband first and asked him to come off the boat as they had an issue with the ticket he advised them i was the one with the details so they should speak to me, i believe the harshness & rudeness they spoke to my husband was due to his race! They then approached me & my 4 year old and asked us to step off the boat! I was again asked about the booking for which i again showed the ticket and advised i had paid for which there reply was well not via us directly and therefore thats not there issue! The customer advisor was rude and unprofessionally! Eventually they said it was there issue and we could board, no apology of anything! Ruined the whole trip and will never use them again. I certainly wouldn’t recommend them either!

Quería felicitar a esta empresa ,porque,ya no solo son los servicios que ofrece de excursiones marítimas de pasajeros y avistamiento de cetáceos,sino que yo, Andrés Hidalgo Alcobre ,tuve la suerte de poder hacer mis prácticas del Certificado de Profesionalidad de Gestión Ambiental,y es importante resaltar,que he podido comprobar que detrás de lo que son las excursiones,hay un equipo de personal,trabajando paralelamente,para que el impacto medioambiental sea el mínimo. Pude comprobar ,el acercamiento a los cetáceos,el trato al cliente,la gestión de los residuos que generamos,el control y comunicación con otras embarcaciones sobre la localización de los animales marinos,la tripulación es entregada su labor y están en constante mejoría,y lo he podido comprobar. Es de agradecer ,la labor que supone trabajar constantemente,para no influir negativamente sobre el medio que nos rodea. Un cordial saludo, Andrés Hidalgo Alcobre (Alumno en practicas de Gestión Ambiental,Septiembre de 2023)