07 Apr 2025
Don't hire Destination Services
Bad agency in Dominican republic
I got ripped off with 220 us
The tour to saona blue lagoon island summanta badly organized. Hector carpio is a blatantly negligent man, thief, kept the commission and was not ashamed to keep it without providing the service offered and contracted. I recorded with the manager of hotel riu palace Punta Cana and agreed that the service of this agency was poor.
I asked to speak with Supervisor Maximo Linares and he told me he wouldn't give me my money back because everything that happened is normal.
What happened from start to finish is that everything was pessimally organized, a delay for not having prepared the boat on our arrival, the guide had nothing reserved, 1 hour later we got on and everything was accelerated and hurried and of poor quality.
The boat that took us to the catamaran almost sank because they overloaded it and the engine did not give enough, the smell of benzine was intoxicating and people had to go down in the water because it was a risk to the lives of all customers. By delaying all this further, we did not succeed in making the whole itinerary.
The next day I ask for a refund and I am denied it by the agent of the agency with whom I made the deal in the hotel and the supervisor, they laughed at me and the discomforts that my mother of 70 years suffered.
Do not contract with Destination Services in Dominican Republic. There are several better ones, hopefully this country and the hotels will filter the tourist agencies better
Don't hire Destination Services