28 Jul 2025
The experience was good and the guide as well. What is inconceivable is that Viator charges for 2 passengers for a person travelling alone. I was forced to pay for two people because Viator doesn't accept a passenger alone. This is total absurdity and I felt stolen the moment I paid for two people and took the tour alone. Viator needs to urgently change this policy of not allowing passengers alone, requiring a minimum of two people. On the day of the tour they also wanted to change the wineries, and I had bought this tour exactly to visit the Quinta da Bacalhoa and José Maria Ferreira. They wanted to trade it for another winery unknown to me. I had to insist on visiting the two wineries that I had bought and paid for by two people. Misleading propaganda. I was disappointed with the service of Viator. I suggest that customers stay alert. Thanks.