02 Oct 2025
Viator does not stand behind their tours.
We paid $750 for this private tour of the White Villages. Shortly after picking us up our “guide” informed us he did not know much about the Villages. His specialty was Seville. He had taken our tour to earn extra money. He proceeded to ask us where we wanted to go. Did not have a planned itinerary. Nor did he provide us with any historical or cultural information about the Villages. Additionally, he did not have a planned place or suggestion for our lunch. (We resorted to asking locals for suggestions.). Also, needed our navigation assistance to get out of a town. While the tour description indicates you will have a guide in Ronda and one other village, our guide sent us out on our own. It was not the PRIVATE tour we had hoped for and have received from many other private guides. We instead received the services of a very nice DRIVER. This tour was beyond disappointing. But worse than our disappointment was the cavalier response I received from Viator after letting them know what had happened. I asked the Company for a partial refund and was summarily dismissed. Did we have a licensed tour guide? Yes. But did he provide the service as described in the tour description? Absolutely not. I am still astounded that not only was my request denied, but Viator did not apologize or show any empathy whatsoever. We are not unreasonable or demanding people, but when paying for a tour we expect to receive the services outlined in the description. Clearly, Viator does not stand behind it’s product. I would never recommend their tours to anyone.