02 Jul 2025
This was one of the most stressful experiences I’ve had while traveling. I originally booked a shared boat tour, and everything seemed fine at first. But after I paid through Viator, the operator tried to push me into switching to a private tour, then demanded a much higher price than what was originally agreed upon.
When I questioned the new amount, they tried to charge me even more by manipulating exchange rates and adding hidden fees through PayPal. I showed clear proof of what I had already paid and what was actually due, based on their own pricing. Instead of correcting it, they became aggressive, dismissive, and even accused me of fraud simply for doing the math and for clarity and making sure they don’t cheat me.
They also threatened to charge a “captain fee” after canceling — even though I had clearly stated I was willing to pay the correct remaining balance. Their tone turned threatening and rude, trying to intimidate me into paying more than I owed.
Fortunately, I saved the entire chat and submitted everything to Viator for review. Do not book with this operator. They are dishonest, unprofessional, and use pressure tactics to push customers into paying more after booking.
I do not recommend this tour or company to anyone. Save your money and avoid the stress.