08 Jun 2023
Wow what an amazing day from Safaga Port to Luxor. The tour guide (Barre Abd Elhakk- AKA Barry) was extremely knowledgeable and passionate about Egyptian history. He helped me with my mom who was in a wheelchair and we adjusted the tour to see everything while she was comfortable. Ask for X for your tour. His English is excellent and he went above and beyond to make sure we got the most out of the day. My favorite part of all the stops was Karnak Temple so make sure you leave enough time!.
The driver Samah was super nice and a good driver. We felt safe with him and he had the right balance of just driving and talking and answering any questions we had.
To summarize, the tour, tour guide Barre and driver Samah were great. Be prepared that if you are expecting one of those white vans for your tour you won’t be getting that. But you will get a car with air conditioning for yourself if you are two people.
Also, all the other tours except ours and one other were waiting right outside the ship/immigration with a sign and had a smooth pick up for their tour. We literally waited almost an hour and the operator that was messaging me did not answer the calls, or messages, etc. The operator for reflections had horrible communications and didn’t get the paperwork in time or they are not qualified to get into the port because ALL OTHER TOURS were waiting right outside and they had us arrive at 6:30 am and they failed to organize someone to pick us up to take us 1 mile outside the port for our driver. I called, messaged on trip advisor and what’s app and no answer and the other tour companies felt so bad they started calling the number to help us out. 45 min later some guy showed up and said I am dropping you off outside the port. And got to the end and said get out and then fought with the authorities who finally let us out. Our poor driver got the worst of us and he handled it extremely professionally and well. The rest of the trip was amazing. I would recommend the driver and tour guide but not reflection. They should have communicated better and SIMPLY told us that they were sending someone to the ship to drop us outside the port gates and had him waiting with a sign so we didn’t stress at 6:30am and all would have been fine and they would have gotten 5 stars. Also if they actually answered the phone knowing that we were waiting outside the ship and their driver was not permitted in then I would recommend them but I can not. I do recommend the driver and the tour guide 100% and they are the only reason that I didn’t give Reflection 1 star. The positive is upon return they had the taxi ready at the gate waiting it drive us to the ship but I give the driver the credit for that to make sure we left happy.
All in all, it is a great tour, but the unnecessary stress and 1 hr delay could have been prevented if they were organized and effectively communicated. At minimum answered the messages when we tried calling and messaging and not waiting 45 min to send someone and then act like all is good. Do not trust them when they say no worries all will be ok.