30 Dec 2019
Disclaimer: This was my first personal use of a tour guide on a foreign trip. I was asked to write an honest review; this is my best attempt.
We were assigned a driver (Ang Bong) and a tour guide (Vanny Chhoem) for the 3 days that my girlfriend and I wanted to tour the ancient ruins of Cambodia. I wasn't sure what to expect; but, I probably would have predicted something like scripted lines and a pretty rigid schedule.
However, our driver Ang was extremely flexible, accommodating small detours for bathroom breaks or sightseeing as desired. They always opened and closed the car doors for us and had cold towels ready before each leg of the journey.
Our tour guide, Vanny, is extremely knowledgeable not only about the local history, but also about the history of the larger region of Southeast Asia and India and about the more modern political happenings in Cambodia. We toured more than 6 temples over 3 days (having the opportunity to tour more, but deciding to use our time in other ways for our middle day). The company also coordinated a boat tour in a fishing village and arranged for a visit to a local school. The school offers free English classes sponsored by Happy Angkor Wat Tour, another reason to support this company.
I saw artwork, learned words, and experienced history that I will never forget and gained an appreciation for a people that I had never considered, before.
Both our driver and our tour guide were extremely professional, spoke English very well, accommodated our schedule and were able to recommend how best to use our time both during and outside of the tour.
If I have to critique anything then I would advise the future traveller of 2 things.
1) Bring a map or request one. It's difficult to understand where and when everything is related; marking up information on a map is a great way to keep track of everything and we weren't provided with one (but, nor did we ever think to ask).
2) You should expect your tour vehicle to be clean, comfortable, and safe, but don't expect it to be new. We were provided a mid-2000s Lexus SUV, which is characteristic of an upper middle-class Cambodian vehicle; a country whose car market is largely based on restored, foreign used vehicles.