14 Jul 2019
The ads are everywhere - buy a fun pass to gain access to a number of Sentosa attractions. We visited the booth at the Merlion to purchase tickets to Wings of Time that evening. The attendant convinced us to purchase the 55 token pass and booked us the tickets.
She failed to mention that the pass is only valid for two days - regardless of the time you purchase, it is valid that day and the next only.
We used some of our tokens the next day and tried to use the rest that night. However while attractions are open late, you need to have entered prior to a certain time... even if the attraction is open until 9:30pm, and the activity is only 10 minutes, you need to have entered by 8pm. We didn’t make it in time that night and tried to use the rest of the tokens the next morning. We were told that the voucher had expired the night before! No matter how much we tried to explain, the answer was No. Eventually, one person said they could reissue the remaining tokens but it would take 5 hours! It was very frustrating and upsetting and we felt very disappointed that they were so willing to rip people off.