23 Jun 2025
My partner and I were stuck in the Sky Tower lift for more than an hour on my partner's birthday. This would normally have been very annoying, but on finally being released Dheeren Inamke, the Executive Manager, was standing right there at the door of the elevator to check on us and to apologise profusely for the inconvenience. He was accompanied by Cecilia and Maria, who were also just brilliant. Dheeren insisted on treating us to dinner and drinks at Huami, a magnificent restaurant at the Sky City, where Daisy and her team members James and Hayato looked after us splendidly all evening.
I was blown away by the Sky Tower team, led by Dheeren and Daisy, treating we nobodies like royalty. They did not have to, but their "customer first" ethos was there for all to see. It turned a very trying experience into a really memorable treat. Thank you all so much.
We finally got up to the viewing deck the next day and it was as magnificent as expected. What a view!